Refund/Canellation Policy

All Web Hosting plans include a 30 day money back guarantee. If you are dissatisfied with the service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account.

Our refund policy does not apply to any additional items or services; this includes but is not limited to POP accounts, Flash Communication Server, SQL, and long-term contracts (more then 3 months). Also not included are Domain Parking services, Domain Registration and Dedicated services, as well as well as Reseller programs. No refunds are available after 30 days. In order to cancel service, you must contact Centric Web®, Inc.’s Customer Service Team, Monday through Friday, 8:00 A.M. to 5:00 P.M. Central Time, at 630 734 0741,. Centric Web®, Inc.’s customer service representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact Centric Web®, Inc ‘s Billing Team via email at billing@centricweb.com

The 30 day money back guarantee does not apply to reseller accounts or dedicated servers, or any fees associated with these accounts. The 30 day money back guarantee does not apply to account renewals.

Accounts cancelled/terminated by Centric Web®, Inc for violating our Legal Terms on our website www.centricweb.com/legal/ do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.

Please allow 4-6 weeks for refunds of check or money order payments.

Tolerable Use Policy

Terms of Use