All Web Hosting plans include a 30 day money back guarantee. If you are dissatisfied with the service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account.
Our refund policy does not apply to any additional items or services; this includes but is not limited to email accounts, Flash Communication Server, SQL, long-term contracts (3 months or more), domain parking services, domain registration and dedicated services, as well as reseller programs. No refunds are available after the activation date. In order to cancel service, you must contact Centric Web®, Inc.’s customer service team, Monday through Friday, 8:00 A.M. to 5:00 P.M. central time, at 630-734-0741,. Centric Web®, Inc.’s customer service representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds and a written notice of termination must be received by Centric Web®, at least 30 days before the end of the active agreement term to prevent automatic renewal. Non-US customers may contact Centric Web®, Inc.’s Billing Team via email at billing@centricweb.com
The 30 day money back guarantee does not apply to reseller accounts or dedicated servers, or any fees associated with these accounts. The 30 day money back guarantee does not apply to account renewals.
Accounts cancelled/terminated by Centric Web®, Inc. for violating our Tolerable Use Policy do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.
Please allow 4-6 weeks for refunds of check or money order payments.
