FAQ...
E-mail is a very important communication tool. We receive many inquiries about e-mails and have listed the most frequently asked questions our valuable clients have asked over time. More questions will be listed over time.
How do I set up an e-mail account, Microsoft Outlook or webmail?
Please click on one of the tabs (categories) on the left hand side.
- How do I manage spam?
It can be deleted in webmail (spam folder is already set up) or in Microsoft Outlook by setting up a spam e-mail account in Outlook and manage it through “Rules.” Please click on the link on the left hand side called “Configure Outlook”
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I am missing e-mails!
Centric Web®, Inc does not delete any e-mail messages unless a virus is attached in any form or shape. Centric Web®, Inc. manages many different spam lists, intercepts any malicious spam related e-mails and quarantines them.
- I would like to receive all my e-mails, including spam!
Yes, this is possible. A written request is required, and the spam filter for this particular e-mail account will be turned off. This approach is not recommended.
- I receive duplicate e-mails!
It can happen if Microsoft Outlook was opened twice (not necessarily visible on the computer). Please verify in the “Windows Task Manager” (hit control-alt-delete) and click on the process tab on top if it is not already open.
- I sent an e-mail, but the client never got it!
Please call your recipient to verify that your e-mail is not on the black list (spam list) or stored in the spam folder. If this is the first time the e-mail is sent, please allow the system to verify its authenticity (which can take up to 20 minutes) until the e-mail is delivered.
- I am at my client's location and cannot access webmail or Microsoft Outlook.
Please contact the client's IS manager since Centric Web®, Inc. has no control over the internal network.
Tech Support is offered online or by phone (630-734-0741) during regular business hours. We will be dedicated to answering all of your questions. We care about your hosting needs. After hours, please use our easy to use ticket system by logging into your account.
